Description : SDG Customer Services & Logistics Manager. Company : Thermo Fisher Scientific. Location : South Africa
Job Description
Summary:
The Logistics & Customer Service Manager will be responsible for developing and driving the SDG vision with key stakeholders in the group.
This person will be a fundamental partner to the divisional leads with a focus on strategy, execution and implementation.
The successful candidate for this role is a dynamic leader with a proven track record as an effective communicator responsible for managing all functions of procurement, warehouse, logistics and customer services.
Responsibilities:
Customer Service & Logistics
- Lead the creation and implementation of best practice logistics vision, strategy, policies, processes and procedures to aid and improve operational performance & customer experience
- Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers
- Lead, create and implement best practice logistics principles, policies and processes across the organisation to improve operational and financial performance
- Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements
- Provides guidance, leadership and coordination to warehouse and customer service teams
- Collaborating with managers to determine and procure stock supply as needed
- Lead the tracking of delivery times, transport costs and efficiency to site and customers
- Develop and monitor key performance metrics to identify trends and areas for improvements
- Responsible for monitoring and measuring warehouse equipment
- Responsible for control of non-conforming products
- Negotiate rates and contracts with transportation and logistics providers
- Assess and make recommendations for logistics processes in potential new facilities or plants and advise of cost implications and efficiency
- Support continuous improvement initiatives and identify inefficiencies and cost optimisation opportunities
- Serve as escalation point of contact
- Drive and track compliance for logistics policies and procedures
- Comply with local and international laws, regulations and QMS requirements
- Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports
- Ensure IT systems in place are effective, maintained and accurate
- Ensure metrics, reports, and process documentation is available
- Manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements
- Set departmental objectives/KPIs and review and assess ongoing performance of direct reports
- Report on achievement of targets and identify any actions required
- Other duties may be assigned to meet the needs of the business
Skills and Attributes:
- Proven management skills with the ability to optimise team performance and development
- Highly skilled communicator with the ability to form and maintain good relationships internally and externally
- Strong interpersonal, negotiation and influencing skills
- Customer focused
- Proven analytical, problem solving and organisational skills
- Strong planning skills with the ability to handle multiple projects through to completion and to manage competing priorities
- Project management skills
- Commercial and financial acumen with a full understanding of the impact of failure in terms of business cost, production schedules and customer order fulfilment
- Excellent attention to detail skills
Qualifications and Experience Levels:
- Relevant business/commercial or manufacturing/engineering degree is preferred.
- Prior experience of working in logistics/supply chain/transportation function within the automotive or manufacturing environment with a comprehensive knowledge of logistics processes and procedures is preferred
- Strong IT systems knowledge and skills including knowledge and understanding of specialist systems such as Enterprise Resource Planning (ERP), Bill of Material (BOM) and customer data systems
- Advanced Excel user
- Ability to analyse and manipulate technical and complex data and provide meaningful information
